A Post Office Progress Report At Six Months
By Scott A. Rappe, encouraged postal customer After decades of abysmal service, things at the Wicker Park Post Office came to a head earlier this year. At the April EVA meeting, Mr. Carlos Johnson, newly appointed Wicker Park Branch Customer Service Manager, faced an angry mob brandishing pitchforks and torches. We were told that improvements were in the works, but might not be noticeable for six months. Well, Mr. Johnson has moved on, and six months have passed, but have things improved? My guarded answer is: Yes. I have tracked postal service accuracy since May, grading delivery on eleven different aspects, such as whether someone received my mail, or I received someone else’s, and recurring problems like multiple advertising circulars jammed into my mailbox or left on the stairs creating a tripping hazard. Given the weak excuses for the poor service (high carrier turnover and routes without permanently assigned carriers were the usual explanations) we endured for so long, the improv